1. Do you ship International?
Yes, we ship to most countries around the world. Email at sales@ihaveit.com with your full ship to address to get a shipping quote.
2. Is there a minimum order amount?
Yes, there is a minimum order amount of $200.
3. Can I ship on my personal shipping account?
Yes, you can choose your own carrier and arrange for your own means of shipping. This must be determined prior to the sale though.
4. How long does it take for my order to ship once it is paid for?
In most cases we ship all items within 24 hours of receiving payment. Custom configurations may require more time.
5. What payment methods do you accept?
We accept PayPal, Credit cards, and wire transfers.
6. Are you able to custom configuring and are more quantities available?
Yes, we can build server/storage systems to your exact requirements. In most cases we are able to provide the quantities you need even if they aren’t shown on the website.
7. What is your return policy?
We will accept returns within 30-days of the date we ship if the item you receive is not as it was stated in the listing.
8. How do I return an item?
To return an item you need to submit a request at www.ihaveit.com/t-returns.aspx
9. Do you charge a restock fee on returns?
There will be a 20% restock fee on all New items that are returned if the factory seal has been broken.
10. Do you offer exchanges, trade ins, buybacks, etc?
Yes, we will consider all trade in / buyback options. Please email what you have to offer to sales@ihaveit.com
11. What are your hours of operations?
We are in the office 9am-5pm EST Monday-Friday. Emails may be answered during off hours too.
12. Can I pick up my item locally?
Yes, you can pick up your items directly from our warehouse to avoid all shipping cost. We do not charge a local pick up fee.
13. What is the warranty on the items you sell?
Unless the listing states otherwise, all items come with a 30-day warranty. Lifetime warranties and maintenance plans are also available on most items.
14. Will my personal information be protected?
Yes, all of your private information will be protected. We never give or sell our customer information to other companies.
15. How do I track my order?
You can track your order from the home page of the website by searching your order number in the “track my order” field.
16. How do I know how much shipping will be on larger items?
For shipping quotes on larger items please email your full shipping address and the speed of shipping you require to sales@ihaveit.com
17. Is this equipment genuine OEM?
Yes, unless we state otherwise all of our equipment is genuine OEM.
18. If the item I want is not available can you order it?
In most cases the answer is yes. Please email all request for products to sales@ihaveit.com